Heathman Hotel

(November 2023): The rooms were all well and good but the description on the website said there was microwave, there was no microwave. I was told I'd get up to $500 back. I only spent about $20 at the breakfast (after the $25 I got throughout the stay) so I should have gotten about $480 back, and I've seen none of it. In fact, I'm almost positive I got charged ON TOP of what was taken out for the room. I called and they said they would get back to me so now I have to chase them and make them believe me that they never refunded me. One of the guys at the front desk was unnecessarily snarky and rude. Idgaf that the author of the bad 50 Shades book signed a copy. No one seemed to care about the library at all although I spent a lot of time in it. So if you stay here, please proceed with caution because I am still chasing them about my money back. This was my honeymoon btw (October 2023). Edit (January 2024): I'm editing this because the General Manager responded. I have called multiple times and been transferred to the fiance department just to be taken straight to voicemail (almost always during business hours). They will either say they'll get back to you or you will be sent straight to voicemail after being transferred. Because Laura responded to this review, despite me already not hesitating to reach out several times, I figured I would ask if I could be transferred to her. The poor guy who answered the phone informed me that she doesn't have a phone in her office, so I would have to instead email her. Who knows when she'll eventually get back to me, but I made sure to get all of my receipts that I was not given back my money and also charged on top of that along with my original booking confirmation email.